Customer Program Analyst

Requisition Number 18-0022
Post Date 1/16/2018
Title Customer Program Analyst
Shift Type See Job Details Page
City Sumner
State/Province WA
Bunzl Distribution
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An international distribution and outsourcing group headquartered in St. Louis, Missouri. We supply a wide range of over 250,000 different supply items to food processor, supermarkets, the non-food retail industry, convenience stores and other users.
Bunzl Distribution owns and operates more than 85 warehouses serving all 50 states, Puerto Rico, as well as Canada, the Caribbean and all of Mexico. In North America, we employ over 3,500 plus employees and sales are in excess of $5 billion annually. Below is an outline of the various business segments in North America.
_R3 (Redistribution)_ - R3 is a business segment that delivers the best, most efficient solutions to support the growth and profitability of our business customers. The markets serviced by R3 include foodservice (serving restaurants, hotels and airlines), janitorial/sanitation, industrial/safety and medical/surgical distributors.
_Processor_ - Bunzl's Processor Division provides the protein and food processing industry with an extensive array of maintenance, operating, and employee supplies. We stock more than 25,000 food processing and plant operating items to help our customers meet their business needs.
_Retail_ - Bunzl Distribution provides outsourcing services and distribution to some of North America's leading retailers. We primarily provide store operating supplies like boxes and wrap, as well as retail carry-out bags and other goods for resale.
_Convenience Store_ - Bunzl is a leading provider of operating supplies and retail goods to convenience store wholesalers and retailers. We offer more than 3,000 products to this market, including paper products, soap, and sanitation and cleaning supplies.
_Safety_ - R3 Safety is America's only true logistics redistributor of Personal Protective Equipment (PPE) products. We provide service to distributors in the construction, industrial, hardware, jan/san, rental, electrical, safety and welding markets throughout the United States and Canada.
_Janitorial/Sanitation_ - Bunzl is a leading distributor of janitorial/sanitation products selling a general housekeeping line, laundry items, floor equipment, soaps, chemicals and equipment servicing healthcare facilities, retail companies, and miscellaneous commercial industries.
Responsible for the monitoring of assigned customer accounts, groups, or Brokers and the reconciling and processing of customer programs as agreed to by the company and include the management and coordination of programs, projects, document retention, and business analysis related to the development of distributor and key end-user group relationships. This person will provide the highest level of program support with an emphasis on: analytical ability, understanding of customer dynamics, project management, and an attitude of cooperation and willingness to help. This position is expected to provide support to the Sales Directors, Corporate and National Accounts, and the Field Sales Teams and includes extensive interaction with the Sales Support, Marketing, Finance and Operations Departments and extensive external contact with customers.
+ Responsible for the investigation, validation, reconciliation and funding of agreed-to customer programs whether customer-invoiced, deducted or proactively paid
+ Work with Finance to keep customer account aging accurate and up-to-date, as well as support accurate cash applications
+ Work with Finance and Field Sales to recover unauthorized deductions
+ Work closely with Field Sales, act as the liaison between Field Sales and the internal execution of our customer programs
+ Authorization and Reconciliation of deductions using Promo-Assist (customer program payment status)
+ Manage the End-User Rebate/POD contract and claim process using Pricing Management System (?PMS?) and/or Price Administration Manager (?PAM?)
+ Accountable to understand all aspects of deduction and program management and work to develop and implement solutions resulting in reducing customer deductions
+ Other duties as assigned.
+ High School diploma or equivalent, Bachelor's degree preferred
+ 2 ? 5 years experience in two or more of the following areas is preferred: Finance, Accounting, Business Analysis, Collections, Customer Service, Sales
+ analytical ability
+ to learn new systems quickly (MS Dynamics SL, Promo-Assist, SDS, PAM).
+ verbal, written, and interpersonal communication skills
+ Strong organizational skills; must be a self starter and be able to work with minimal supervision
+ Microsoft Office software with a strong emphasis on Excel; AS400 database experience a plus
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status as provided by law.
For more information about Bunzl, please see our video on CareerTV.com. Click here to view.
+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
+ Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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